Communicating with clients: crystal clarity or muddy murk?

Radio Scotland news recently featured a hotel booking mix-up. A group of French tourists turned up at the Jura Hotel, on the Isle of Jura (off the west coast of Scotland), saying that they’d booked rooms there. The hotel owner had no record of a booking, and the hotel was full. When he checked their …

We have ways of making you pay (we wish)

If you run your own business, you surely know (and if you don’t, your accountant will soon tell you) that cash-flow is king. There’s no point having thousands of pounds/euros/dollars in the payment pipeline if your bank account’s empty and you can’t pay your suppliers (or, ultimately, the mortgage). I work a lot with Italian …

Translation clients, we need your briefs

A translation agency recently sent me a one-page (270 words) document, asking me to quote for “a re-write, not a straight translation”. I did my sums and sent off the quote, without thinking too much about it. The agency got back to me a couple of days later and gave me the go-ahead. Fine. But …